Consumer Reports Rates Best Places To Get Prescriptions Filled

PITTSBURGH (KDKA) – Fewer people are paying out-of-pocket for prescription drugs these days.

For some, price is one consideration when choosing a pharmacy. For others, good, quick service is important, too, especially when you’re sick.

A new Consumer Reports survey of more than 40,000 people helped to find the best places to get your prescriptions filled.

“While most people were satisfied with their pharmacy, Walmart was at the bottom of our ratings. Our readers complained of a lack of personal service and long waits,” Kim Kleman with Consumer Reprots said.

The big drugstore chains like Walgreens and CVS didn’t fare much better.

“Fifteen percent of those who shopped at chain stores complained that within the past year, their prescriptions weren’t always ready when they were promised,” Kleman said.

Service was far better at independent pharmacies, as well as two independently owned franchises – Health Mart and the Medicine Shoppe.

Customers cited faster service and said the independents were much more likely to have medications ready for pickup when promised.

However, a Consumer Reports’ price check found that independents can cost you more money.

“If you’re taking a generic drug, you can save money at big retailers and chains. For generics, they charge as little as $10 for a three-month supply,” Kleman said.

For brand-name drugs, Consumer Reports found the cheapest prices at reputable online retailers such as and

For example, Nexium cost $172 for a month’s supply at Health Warehouse compared with $230 at CVS.

Consumer Reports said many grocery store pharmacies did almost as well in customer satisfaction as independents did.

Many of those pharmacies have frequent-shopper discounts and provide health screenings, vaccinations and free antibiotics.

However, Consumer Reports found customers at some grocery stores including Giant Eagle were more likely than others to experience long waits at the service counter.


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  • Barbara

    The Rite Aid store in McMurray is very efficient. They always have my prescription ready when promised and the pharmacists are quite knowledgeable, courteous, and caring.

  • GC

    The Westview Giant Eagle is super, answering all questions and I have never had to wait for a script that they promised on time.

  • rr

    I have shopped around and found that Sam’s Club is the cheapest for my prescriptions. It is always ready when they say it is ready plus I ike the fact that they send a text message letting you know your prescription is ready and how much it will cost.

  • Marie

    I wish the media wouldnt report pharmacy stories with out takling to a pharmacist first. When a store is filling 3000 rx’s a week it is next to impossible if not downright dangerous to have a prescription in 15 minutes or less. Your story does not take into account that most people today have insurance coverage and many times there are those issues to deal with. The medicine may not be covered which will now increase the wait time , patients dont give you their current info, doctors offices that dont return phone calls,etc.
    We are dispensing your medicine for god’s sake . I have sat in the doctors office for hours and never hear a patient complain. But they come to the pharmacy and they want that medicine in 10 minutes. This may be a crazy thought but hey…’s my medicine….the wrong thing could kill me… how about I let the pharmacist do their job. Oh and another thing since we also give immunizations to patients now that can slow things down abit. I have had a career of 30 years and I have made a few mistakes in my time. It is a very un-nerving and upsetting experience and I would rather take a few extra minutes to make sure the patient is getting the right thing. I think the media should spend a day in the life of a pharmacist..Now THAT would be fair reporting.

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