Bad Service Driving Customers Out Of Retailers

PITTSBURGH (NewsRadio 1020 KDKA) -- Sixty-four percent of Americans surveyed by Consumer Reports say they have left a store in the last year because of poor service. 

The report names Walmart as among the worst in customer service.

Consumer Reports' Tod Marks talked with KDKA Radio's Rose and Paul during the KDKA Afternoon News about the survey.

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