Consumer News

Consumer Reports Investigates Whether Warranties Are Worth The Investment

(Photo Credit: KDKA)

(Photo Credit: KDKA)

(Source: KDKA-TV) Susan Koeppen
A nationally known, award-winning journalist, Susan Koeppen co-anc...
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PITTSBURGH (KDKA) — The holiday shopping season is here and so are the hard sells for extended warranties and service plans.

Consumer Reports says there’s a real “dollars and cents” reason for this. Stores make a lot more profit on these than on the actual product you’re buying.

Whether you’re buying a holiday gift or you need a new appliance, you’re often urged to buy a service plan. Even online, many sites offer an “Extended Protection Plan” before you check out.

But Consumer Reports’ Tony Giorgianni says service plans are almost never worth it.

“Our reader survey shows that products don’t break down that much during the service contract period,” says Giorgianni. “And even if they do, it doesn’t cost that much more to repair them than it does for the contract itself.”

Extended service plans are expensive. They can boost your costs by 30 percent or more and run into hundreds of dollars.

“If you pay for a repair yourself, there’s a better chance that it’s going to be done correctly and quicker than if you had it repaired under contract,” Giorgianni says.

That’s what Allen Peacock found when his dryer broke. He was told he’d have to wait three weeks to have it repaired under the service contract.

“I expected prompt service,” he said. “And instead, was told kinda you’re out of luck, fella.”

Consumer Reports says better than buying a service plan is paying with a credit card.

Many cards automatically extend the manufacturer’s warranty up to a year, so check your terms. Calling the manufacturer can pay off, too.

“Just because the manufacturer’s warranty has expired doesn’t necessarily mean that you’re out of luck,” says Giorgianni. “If you contact the manufacturer and make a good argument, there’s a good chance the company will pay for part or all of the repair.”

Consumer Reports says the one possible exception to the “No Extended Warranty Rule” is when buying a laptop computer.

If you’re going to travel with it a lot, you may want to consider an extended warranty that covers accidental damage.

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