Overnight Glitch Clogs Up Online Banking For First Niagara Customers
PITTSBURGH (KDKA) – It can be a blessing or a curse.
That’s how some people describe technology when it comes to online banking.
First Niagara Bank had a few glitches overnight.
As of Tuesday night, the problem has been resolved, but it took all day.
First Niagara Bank customers discovered that their online transactions didn’t quite add up Tuesday morning.
The screen may have said welcome to customers, but that word did not quite ring true if you were trying to do you banking online.
For most of the day, First Niagara Bank’s online and mobile banking systems were shut down.
The bank will not go into detail about what exactly happened, but customers who expected their direct deposits to appear on their statement today did not see them – including social security checks.
That meant that for a while, online balances were not accurate and other transactions that should have been posted were not.
A spokesperson for the bank issued this statement:
“Those were errors in the automated clearinghouse file that was processed overnight. No fees will be assessed to our customers due to this error and that all scheduled transactions that have not yet posted will appear later today.”
Technical teams resolved the problem late Tuesday afternoon.
First Niagara also apologized for any inconvenience.