PITTSBURGH (KDKA) – Thousands of packages didn’t make it to their destinations in time for the holidays.
UPS, the world’s largest package delivery service said it made a miscalculation, underestimating the number of packages they needed to ship.
They delays are nationwide and the company wasn’t making deliveries today.
Mike Smalley of West Mifflin is just one of many across the country who didn’t receive their gifts and packages as scheduled.
“I ordered something for myself and for a friend,” he said. “Just a small item, it was a card box. I was going to pass it along to him for Christmas.”
Smalley ordered the gift from Amazon on Dec. 11 and realized he wasn’t going to get it around 1 a.m. Christmas morning, when he got an email from Amazon saying in part:
“We learned today that there has been a failure in the UPS transportation network and they are unable to deliver your package by December 24.”
However, Smalley did receive a $20 gift card from Amazon to make up for the delay.
UPS says people will be working overnight to get packages sorted and out for delivery tomorrow.
CBS News reports that FedEx also admitted to being backed up with delivering holiday packages.
FedEx says that some customers can pick up their packages on Christmas Day from local express centers.