Average Person Placed On Hold Gets Fed Up Within 9 Minutes, Study SaysAccording to the results, the average 18 to 35-year-old will stay on the phone on hold for up to 11 minutes before getting frustrated with customer service.
Consumer Reports Releases 6th Annual Naughty & Nice ListWith the holidays just around the corner, Consumer Reports has released its sixth annual Naughty and Nice list of consumer-friendly and not-so-friendly practices and policies at various companies.
Verizon Customers May Need Patience During StrikeWith hundreds of local Verizon workers on strike, what does it mean for customers? Many of the people on the picket lines are from the call centers. While they’re out, you may get automated services.
Consumer Reports Offers Tips For Finding Better Customer ServiceWhere do you get the worst customer service? Computer tech support comes in dead last in Consumer Reports’ ratings, but there's plenty of poor service all the way around. The good new though is that Consumer Reports says there are ways to get better help.
Hhgregg Stores Take Different Approach To Customer ServiceThey call it a soft open. For a few days now, hhgregg's four local stores opened for business with little fanfare. With locations in Wilkins Township, Cranberry, Pleasant Hills and North Fayette, the company is banking on filling the gap left by Circuit City and giving Best Buy some competition.