Customer Service

telephone generic, phone talking

Verizon Customers May Need Patience During Strike

With hundreds of local Verizon workers on strike, what does it mean for customers? Many of the people on the picket lines are from the call centers. While they’re out, you may get automated services.

08/08/2011

telephone generic, phone talking

Consumer Reports Offers Tips For Finding Better Customer Service

Where do you get the worst customer service? Computer tech support comes in dead last in Consumer Reports’ ratings, but there’s plenty of poor service all the way around. The good new though is that Consumer Reports says there are ways to get better help.

06/08/2011

(Credit: KDKA)

Hhgregg Stores Take Different Approach To Customer Service

They call it a soft open. For a few days now, hhgregg’s four local stores opened for business with little fanfare. With locations in Wilkins Township, Cranberry, Pleasant Hills and North Fayette, the company is banking on filling the gap left by Circuit City and giving Best Buy some competition.

05/26/2011

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