ARLINGTON, Texas (KDKA/AP) – Fans and critics wondering how temporary seating at the Super Bowl wasn’t approved in time got an answer Friday.

According to an Associated Press report, an official at Cowboys Stadium didn’t seek a temporary seating construction permit until Jan. 13. The city asked for plans five months earlier.

The records released Friday by the city of Arlington show that city and stadium officials scrambled to prepare temporary seating for the game between the Pittsburgh Steelers and Green Bay Packers. About 1,250 seats were ultimately deemed unsafe, and 400 fans ended up without a seat.

NFL Commissioner Roger Goodell announced Thursday that in addition to the 400 fans that were denied seats to Super Bowl XLV, another 2,000 fans will be eligible for a refund.

The 2,000 ticket holders were able to stay in Cowboys Stadium during the Super Bowl but were forced into temporary seats throughout the stadium.

This refund will be different from the one offered to the 400 fans that were denied seats for the game. These 2,000 fans will have their choice of a refund for face value of the their ticket or a free ticket to a future Super Bowl.

The 400 fans that were denied seats will receive a $2,400 payment and free tickets to next year’s Super Bowl, or a free ticket to any Super Bowl, plus round-trip airfare and hotel accommodations.