NATRONA HEIGHTS (KDKA) – Officials are investigating after a fire broke out in the attic of a Natrona Heights house.

It happened Sunday afternoon at a house on Freeport Road.

Firefighters say four teens were making breakfast in the house, when a teen walking down the street saw smoke and knocked on the door to alert them.

Their mother wasn’t home at the time, but drove up to the sight of flames appearing from her house.

Officials say the fire likely originated in the attic, or possibly a bedroom. The entire second floor was heavily damaged.

The family was able to get out safely and firefighters were also able to rescue their two dogs. They say two cats still haven’t been accounted for though.

“I just knew my kids were safe and that’s most important,” says homeowner Beth Palmer.

Neighbors say they are trying to help out, since the Palmer doesn’t have insurance. Neighbors describe Palmer as the type of person always willing to help, but never asks for help.

“Her kids mean everything to her,” said neighbor Sheila Bernardini, “and it’s really rough on her right now, trying to keep the kids and she’s just really having a rough time.”

The cause of the fire is still under investigation.

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