PITTSBURGH (KDKA) — Amanda Fisher opened her mail recently and found a water bill for more than $12,000. That’s when she called “Get Marty.”

“It’s a massive bill,” she said. “Our bill is usually $24 a month.”

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The massive bill caused real problems. The Pittsburgh Water and Sewer Authority sent her a shut off notice.

“Get Marty” took her problem directly to the PWSA. “It was just a very small isolated incident of human error,” says Brendan Shubert with PWSA.

PWSA took a look after we made contact, determined they made mistakes at the water meter at the Fisher home. PWSA apologized for the mistake and changed the Fisher’s bill to a few hundred dollars.

This is not the first time “Get Marty” has reported on billing problems at PWSA.

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Last year, we helped a couple take care of $12,000 water bill. We also helped an elderly man take care of a bill that was being sent to a home that was torn down.

“As you know, Marty, we are going through an organizational change,” says Brendan Shubert with PWSA.

Shubert says there have been significant changed to improve customer service and other issues.

Shubert asks that customers have a little patience while PWSA puts the new top to bottom changes in place.

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