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BURGETTSTOWN, Pa. ( KDKA) – For her first Jimmy Buffett concert Terri Baker, her husband and their friends traveled all the way from Grove City to Keybank Pavilion for a big disappointment.

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Their matching shirts said ‘Keep Calm and Buffett On,’ but that proved to be easier said than done when they were made to stand in line with a sea of people for over an hour and a half.

Photo Credit: Terri Baker

“I have never in my life experienced anything so chaotic,” said Baker.

Many were angry, overheated and frustrated that they were missing the show.

“Finally, I was just like I was getting claustrophobic because there were tons of people,” said Baker.

She and her husband got separated from their friends and all of them missed the start of the show.

“You spend all this money to go and by the time we did get in there, there weren’t any seats, we couldn’t see the concert. We could hardly hear it,” said Baker.

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Others were not even that lucky.

“By the time we did get in we sat at the edge of the hill. And we could just see people for miles still waiting to get in,” said Baker.

Concert promoter Live Nation is offering “concert cash” to Ticketmaster buyers affected by the gate issues — $50 if you had a lawn ticket and $150 for reserved tickets.

Live Nation issued this statement Tuesday, saying:

“While the majority of fans enjoyed a great 2-hour Jimmy Buffett performance at KeyBank Pavilion, Live Nation is working closely with Ticketmaster Fan Support to assist those who experienced delays entering the venue. Live Nation is offering Ticketmaster ticket buyers who did not pass through the gates by 8:25pm concert cash that can be used to enjoy another show at KeyBank Pavilion or any other Live Nation venue in the United States. Buyers will be compensated based on the price of their original ticket, $50 for lawn and $150 for reserved purchases per ticket.”

People can use it to either see another show at Keybank Pavilion or another Live Nation venue.

Baker said, “To me, I’m happy to see that they’re at least trying. But it makes you really think is it worth it to do it again?”

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The other thing upsetting to Baker and her husband is not knowing what the problem was at the gate that caused the back up. Keybank Pavilion has not offered an explanation.