PITTSBURGH (NewsRadio 1020 KDKA) – Days when the temperature dips near or below zero, AAA knows they are going to get more service calls than usual. Wednesday morning’s commute was no different.
Managing Director of Automotive Services Steve Popovich joined KDKA Radio’s Larry Richert and John Shumway to let them know just how busy they were as well as giving some information on a new way to request a service call.
Popovich says they, “can definitely tell they have a busier morning” on their hands. With all the school delays Wednesday morning, Popovich says there was a delay in their service calls as well with parents having to delay their commute.
Something that could help with that service call you may need to make is new app is available to AAA customers that will allow them to request without doing it the old fashioned way, by telephone.
“It’s called AAA Mobile and it’s a free app,”says Popovich.
How is the app different from using the phone?
“You actually enter your own call instead of calling [the] personnel at AAA to place the call,” Popovich said.
After the request is put in, you go right on the list to get help. You also get an e-mail to let you know that your request was put through.
“Normally, we’ll give you an estimated time of arrival,” he said.
A question many people have when it comes to calls is, does AAA do a first come, first serve or do they prioritize in order of importance?
“Absolutely we prioritize. We take a real close look at anyone that’s in harm’s way and that’s the first person getting service,” he said.
He adds that people that make a request for service from their home may have to wait a little longer, but he thinks they’ll understand.