Greyhound Apologizes After Woman, Service Dog Denied Service

PITTSBURGH (KDKA) – A local woman says she travels from Pittsburgh to New York every week on Greyhound with her service dog. However, there was a problem this morning.

Three-year-old Maxx may have the appearance of just a family pet, but his owner, Amanda Foote, says he is far more than that.

“He’s an emotional support animal. I have documentation sent from my doctor and a certificate and an ID that he is a service dog and it’s all valid and up to date,” she said.

Foote said when she travels, the first thing she does is go to the ticket counter and make them aware of her situation.

“And today, I go and give the driver my ticket and he goes, ‘That is not a service animal, that’s a pet.’ I said, ‘Wait, are you serious? This is a service animal,’” she said.

Foote, who was heading to New York for an audition, says the confrontation with the bus driver got heated.

“He steps into my face like he going to hit me and another worker from Greyhound had to step in front of me to keep him from hitting me,” she said.

According to the Americans with Disabilities Act, a person traveling with a service animal cannot be denied access to transportation, even if there is a no pet policy. The law applies to both public and private transportation providers, including subways, rail, light rail, taxis, paratransit and fixed-route buses like Greyhound.

According to Foote, the driver told her she was not getting on his bus. So she and Maxx had to return home, but Foote said this isn’t over.

Meanwhile, a spokesperson for Greyhound says it does allow customers to travel with service animals. They issued the following statement:

“We apologize to the customer for her experience, as we do allow customers to travel with service animals. This incident is not representative of our policy or our drivers’ training, and the driver involved has been taken out of service while we complete our investigation. We understand the importance of making travel easy and accessible for customers with disabilities, and we strive to provide the best travel experience for all customers. The customer has received a refund, and she will travel at no cost on a later schedule today.”

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Comments

One Comment

  1. If the dog has service animal papers, how can they refuse??

    1. Don Finley says:

      So Greyhound knuckled under to yet another fool who doesn’t know the difference between her Emotional Support Animal and a Service Dog. It’s sad, really.

      1. windchyme says:

        Yep…the greyhound can’t even get it right…

      2. windchyme says:

        Here is the proof that an ESA is not a service dog. This is the official guidance from the federal department of justice that oversees the service dog laws. In black and white read it for yourselves (except Don because he obviously knows already 🙂 )

        https://www.ada.gov/regs2010/service_animal_qa.html

    2. windchyme says:

      There is no papers for service dogs or ESA’s. Anyone who claims they have papers is almost certianly a fake. Read the link that I posted below your comment. And watch the video where the dog is straining and yipping and fighting confinement in a clearly untrained way, causing a disruption. This dog is untrained.

      I hope she tries to sue so that they can set her firmly straight.

  2. I’m so sick of these ignorant self-centered selfish jerks! ANYONE can easily get paperwork, ID cards and vests for their flea bitten pets! That dog has had as much training as my doormat.
    It is all such BS. Just buy what you need to take any pet, anywhere anytime! She wanted a free ride, and she got one! This service animal designation has been lost and totally meaningless!
    https://www.officialservicedogregistry.com/register-your-dog/?gclid=CIqIio2iqtQCFclMDQodqW4DgA

    1. You Sir are entirely correct, most “special” pets are only pets, nothing more. And people who claim otherwise are “special” as well. Well special in a very “special” way.

  3. Pay a doctor, get an excuse. You can get the “Handicap” placard that way too. No skin off their nose. What happened before there were “service dogs ?”

  4. windchyme says:

    An ESA is not a service dog, and there is no paper that makes an ESA a service dog…different type of dog and jobs. Just like a service dog isn’t a herding dog. They were well within their rights. ESA’s are only allowed in no pet housing and on air flights with proper permission. How you GET to the airport is your own problem.

    Shame on this supposed news establishment for not knowing or presenting the proper info.

  5. Bruce Catlin says:

    “According to the Americans with Disabilities Act, a person traveling with a service animal cannot be denied access to transportation, even if there is a no pet policy. The law applies to both public and private transportation providers, including subways, rail, light rail, taxis, paratransit and fixed-route buses like Greyhound.”

    Well they did get this part right, if it’s a person with a service dog. If its a person with a emotional support dog they are not covered under the ADA. Greyhound has every right to refuse her dog. I have come to the conclusion, long ago, that bad reporting is more harmful to the disabled that use service dogs, than the people that criminally or ignorantly fake service dogs.

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